Insurance Claims Expert - Pandora Perrone Lagadinos

Biography & Credentials

Insurance Claims Expert 2007 to present. 30 years experience with extensive knowledge in all areas of claims operations. Noted for the ability to perform quality research that provides counsel the critical data and steps needed to resolve a case effectively and efficiently. Key areas of expertise include:

Expert Testimony of Case Compliance to Massachusetts General Law Chapters 93A and 176D
Possesses up-to-date knowledge of the statutes and recent case law and how it relates to policies and procedures of claims handling. Testified as an expert in Massachusetts District Court and Superior Court.
Identification of Key Points for Case Litigation or Defense
Ability to determine the direction of a case while taking into consideration coverage, liability, witness credibility, evidence availability and venue. Consistently obtained successful results through mediation, arbitration and trials.
Knowledge of Rules of Civil Procedure, Evidence and their Application
Ability to analyze the direction of discovery and weight of expert testimony with the understanding of admissibility at trial and the timing needed to achieve the best result.
Medical Knowledge to Determine Client Injury Status
Comprehensive knowledge of medical records; able to review medical reports revealing pre-existing conditions and prior and subsequent injury claims.

EXPERIENCE
Insurance Claims Expert	2007 - Present

Arbella Insurance Co. Hyannis, MA	1989 - 2007
Claims Manager Managed the daily operations, budget and a staff of 20 of a regional claims office.
Reviewed and handled a high volume of cases (large and small) with minimal oversight Reduced active suit count by 50%. Developed close working relationships with defense counsel to establish and manage key ground rules resulting in lower case expenses and the reduction in case lifespans. Created a strategy, with the claims staff, to improve case outcomes. Significantly improved case results in company’s favor.
Claims Supervisor Supervised the bodily injury unit for the branch.
Developed strategies for investigating coverage fraud particularly in the area of false garaging. Strategy was adopted as a best practice plan and shared with other company claims offices. As a team member, helped establish bodily injury protocols and procedures for investigating bodily injury claims. Trained bodily injury staff in other offices regarding the implementation of new protocols. Group member that created a program to detect leakage in bodily injury settlements. Program was so successful that it became a critical part of the audit process and was implemented as a best practice for the entire claim department.

Kemper Insurance Company	1980 - 1989
Senior Claims Representative
Investigated claims ranging from first party losses to those involving bodily injury.

Royal Insurance Company	1977 - 1980
Senior Claims Representative
Investigated multi-line claims including appraisal of auto, homeowners and commercial building damage.

EDUCATION
Louisiana State University, Baton Rouge, LA	1972 - 1976
BS Business Administration

Certified Property& Casualty Underwriter	1985

Vale Tech, Blairsville, PA	1977
Property and Auto Appraisal

Biography & Credentials

EXPERIENCE

EDUCATION